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Care Center Tech Support Associate

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.
Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for providing technical assistance in a help desk environment for BB&T retail and business clients who are experiencing problems with functionality when using BB&T online and/or mobile products and services. Serve as an escalated resource for other BB&T online and mobile support associates, mentoring other associates in technical issues, and responding to BB&T branch offices and other departments that have questions about online and mobile banking.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide trouble-shooting resource for complex technical issues encountered by BB&T retail and business clients in online and mobile products. When exhausting all resources within Online Banking Technical Support without a resolution, work with partners to assess and resolve unique and trending issues.
2. Respond to escalated contacts from BB&T Phone24 associates (phone and email), branch offices and other departments.
3. Initiate phone contacts with clients, branch offices and other BB&T departments.
4. Enhance personal and professional growth through participation in required and voluntary training.
5. Suggest changes to improve the client experience in online and mobile products and services through improved business partnerships with Digital Channel and the Community Bank.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree in Computer Sciences, or equivalent education and related training
2. Two years of relevant experience
3. Strong understanding of computer hardware, operating systems and internet access
4. Strong understanding of mobile devices, operating systems and internet access
5. Working knowledge of personal financial management software (i.e. Quicken, QuickBooks)
6. Ability to comprehend contact center fundamentals
7. Excellent customer service skills and telephone etiquette
8. Excellent time management and organizational skills to effectively multitask
9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
10. Ability to travel, occasionally overnight
BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify



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