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Customer Care Specialist - Full Time

SUMMARY:
The CustomerCare Specialist will be responsible for providing excellent customer service tointernal and external customers in a call center environment. Primarilyhandling incoming calls in an accurate, professional and courteous manner whileadhering to bank policies and procedures.
PRINCIPAL ACCOUNTABILITIES:
Deliverexcellent customer service by answering telephone inquiries in a timely,accurate and professional manner.
Maintainperformance standards in quality, promptness, attendance and customer resolution.
Respondto internal and external emails.
Completeresearch requests.
Workdaily reports in a timely manner
DocumentIndexing and Document Verifying
Followbank policies and procedures
Makesuggestions to improve communications and business efficiencies
Performany other duties as assigned
BASIC QUALIFICATIONS:
HighSchool Diploma or GED with one year of direct customer service.
Attentionto detail and the ability to provide accurate work and sound judgment.
Excellentinterpersonal, verbal and written communication skills.
Computerskills including Microsoft Office products.
Ability to manage multiple priorities.
The above statements are intended to describethe general nature and level of work being performed by people assigned to thisjob. They are not intended to be an exhaustive list of all responsibilities,duties and skills required of personnel so classified.
Affirmative Action/Equal Opportunity Employer
EOE M/F/Disability/Veteran



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